I don't know why moves are so complicated with AT&T. Since the backend systems are so ridiculous, an AT&T rep at DSLR/BBR actually wrote up a FAQ entry for users to have the most painless move possible. The long and short of it is that their whole system makes it almost impossible to get POTS and DSL turned on at a new location at the same time.
In the future, I highly recommend using the techs in the AT&T Direct forum at DSLR. They're a godsend for this stuff. Their service beats anyone you'll ever get on the phone, hands down. (Nobody can read any thread you create in that forum except you and the techs, so privacy is not an issue.)
Paula
· 1 year ago
I feel your pain. I have hated AT&T for several years now. It seems that when you cancel your long distance with them you should also specifically cancel your calling card or they will charge you $1 per month and then will threaten you with a collections agency if you refuse to pay that $1 after you get the bill.
In one day, I received 3 calls from AT&T to switch my service back. Needless to say, the third telemarketer did not get a happy person on the phone.
Adam Chernow
· 1 year ago
@Tim:
I didn't even know that existed! Assuming things don't work by tonight, I'll definitely make my way back over here to Zooma and post there.
All Comments
http://www.dslreports.com/faq/amfaq/1.3_Establi...
In the future, I highly recommend using the techs in the AT&T Direct forum at DSLR. They're a godsend for this stuff. Their service beats anyone you'll ever get on the phone, hands down. (Nobody can read any thread you create in that forum except you and the techs, so privacy is not an issue.)
In one day, I received 3 calls from AT&T to switch my service back. Needless to say, the third telemarketer did not get a happy person on the phone.
I didn't even know that existed! Assuming things don't work by tonight, I'll definitely make my way back over here to Zooma and post there.
-Adam